At On Road Assist, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, address, phone number, email address, and date of birth.
• Vehicle Information: Make, model, registration number, and accident details.
• Insurance Details: Policy number, insurer name, and claim-related information.
• Communication Records: Emails, phone call logs, and messages related to your claim.
• Website Usage Data: IP address, browser type, and pages visited on our website.

2. How We Use Your Information

We collect and use your information to:

• Process accident claims and provide accident aftercare services.
• Arrange vehicle repairs, replacement vehicles, and insurance claims.
• Appoint independent engineers, solicitors, and other necessary services.
• Communicate with you regarding your claim or inquiry.
• Improve our services and website user experience.
• Comply with legal and regulatory requirements.

We do not sell or share your personal data with third parties for marketing purposes.

3. Sharing Your Information

We may share your information with:

• Insurance Companies: To process claims and determine liability.
• Repair Centres: To arrange vehicle repairs.
• Legal Representatives: If legal action is required for your claim.
• Third-Party Service Providers: For claims handling, replacement vehicle arrangements, and inspections.
• Regulatory Authorities: If required by law or legal proceedings.

All third parties are required to keep your information secure and use it only for the intended purpose.

4. Data Security

We take appropriate measures to protect your personal data, including:

• Secure storage and encryption of sensitive information.
• Restricted access to authorized personnel only.
• Regular security audits and system updates.

Despite our efforts, no data transmission over the internet can be 100% secure. We encourage you to take precautions when sharing personal information online.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your data (subject to legal and regulatory requirements).
• Restrict processing of your data in certain circumstances.
• Object to the use of your data for specific purposes.

To exercise your rights, please contact us using the details provided below.

6. How Long We Keep Your Information

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce agreements.

Once no longer needed, your data will be securely deleted or anonymized.

7. Cookies and Website Tracking

Our website uses cookies to enhance user experience and collect analytics data.

• Essential Cookies: Required for site functionality.
• Analytics Cookies: Help us improve our website by tracking visitor interactions.
• Marketing Cookies: Used to personalize content and advertising (if applicable).

You can manage or disable cookies through your browser settings.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or website announcements.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Address: [Your Business Address]
📞 Phone: [Your Contact Number]
📧 Email: [Your Email Address]
🌐 Website: [Your Website URL]

By using our services, you agree to the terms outlined in this Privacy Policy.