On Road Assist

Need Help with a Car Accident Claim?

If you’ve been in a road accident, you may need legal advice to claim compensation or recover costs. On Road Assist helps by arranging replacement vehicles, repairs, and legal support—without using your own insurance. Costs are recovered directly from the at-fault driver’s insurer.

What Information Do You Need?

At the accident scene, try to collect:

  • Names, addresses, and contact numbers of those involved.
  • Car make, model, and registration numbers.
  • Contact details of any witnesses.
  • Photos of the accident scene, vehicle damage, and positions of cars.
  • Police officer details if they are present.

If you feel pain after the accident, especially in your neck, visit a doctor to check for injuries like whiplash.

Get Free Advice

Not sure if you can claim? Contact us today for expert guidance. If you have a valid claim, our partner solicitors will help you get the best possible settlement.

Get A Quote Now

Complete Accident Care

Repair Without Insurance Claim

If you’ve been involved in a road accident, you have the right to choose where your vehicle gets repaired. If the accident was your fault, your insurance provider typically handles the claim.

 

However, if the accident was not your fault, you are not required to claim through your own insurer. Instead, you can choose an independent claims service that ensures your rights are protected. Contact On Road Assist today to find out how we can help you get your vehicle repaired without affecting your insurance.

 

With our service, we assist thousands of motorists in making independent accident claims. Our expert team ensures that all costs are recovered directly from the at-fault driver’s insurer, so you don’t have to worry about unnecessary expenses.

No Excess Fee to Pay

Even if an accident is not your fault, most insurance companies will still require you to pay an excess before repairs begin on your vehicle. While this amount may be reimbursed later, it can be an unexpected financial burden.

 

With On Road Assist, you don’t have to pay any excess at all. Since we handle claims independently of your insurer, you can get your car repaired without paying a penny upfront. Enjoy hassle-free repairs without the stress of extra charges!

Get a Like-for-Like Replacement

Not all insurance policies provide a hire vehicle if yours is damaged or unroadworthy. In many cases, a replacement car is considered an optional extra, or you may only get a basic courtesy vehicle that doesn’t meet your needs.

 

At On Road Assist, we ensure that you receive a comparable replacement vehicle while yours is being repaired. Whether you drive a compact car, an SUV, or a luxury vehicle, we will arrange for a similar make and model so you can continue your daily routine without inconvenience.

Trusted & Approved Repairs

After an accident, the last thing you should worry about is the quality of your vehicle’s repairs. At On Road Assist, we have a trusted network of approved accident repair centres across the UK.

 

Many of these repair centres are manufacturer-approved, ensuring your car is restored to its pre-accident condition using high-quality parts and professional workmanship. If you prefer a specific garage for your repairs, we can accommodate that as well—your satisfaction is our priority.

Complete Legal Support

Our expert legal partners provide full legal assistance as part of our service, ensuring you receive the best possible support for your claim.

They can assist with:

 

  • Recovery of replacement hire vehicle costs
  • Compensation for repair expenses
  • Recovery of charges for damaged personal belongings
  • Compensation for injuries and lost earnings

At On Road Assist, we make sure you get the compensation and support you deserve without unnecessary delays.

Frequently Asked Questions

What should I do after a car accident?
  • Stay calm and check for injuries.
  • Call emergency services if needed.
  • Take pictures of the accident scene and vehicle damage.
  • Exchange contact and insurance details with the other driver.
  • Contact On Road Assist for accident aftercare and support.
What steps should I take if I have a taxi accident?
  • Collect the taxi’s registration number, company name, and driver details.
  • Report the accident to the taxi company.
  • Take photos of the accident scene and note down witness details.
  • Seek medical help if injured.
  • Contact On Road Assist to manage your claim and vehicle replacement.
How do I claim for an HGV or van accident?
  • Report the accident to the police if required.
  • Gather details of all vehicles and drivers involved.
  • Take photos of the damage and accident location.
  • Inform your employer if the van or HGV belongs to a company.
  • Contact On Road Assist for accident recovery and legal support.
What should I do if I have a motorbike accident?
  • Check yourself and others for injuries.
  • Move to a safe location if possible.
  • Call emergency services if required.
  • Take photos and gather witness details.
  • Contact On Road Assist for claims assistance and vehicle recovery.
  • Yes, On Road Assist provides legal support for accident claims.
  • If the accident was not your fault, we can help recover costs for repairs, medical bills, and compensation.
  • We assist in dealing with insurance companies and at-fault drivers.
How does the accident repair process work?
  • Your vehicle is assessed by our approved repair centres.
  • If the accident was not your fault, repairs are done at no cost to you.
  • The cost is recovered directly from the at-fault driver’s insurer.
  • We ensure your vehicle is restored to its original condition.
Will I get a replacement vehicle while mine is repaired?
  • Yes, we provide a like-for-like replacement vehicle.
  • The replacement cost is recovered from the at-fault driver’s insurance.
  • We ensure you stay on the road while your vehicle is being repaired.
How does insurance work after an accident?
  • If the accident was your fault, your insurance covers the costs, but you may need to pay an excess.
  • If the accident was not your fault, On Road Assist recovers costs from the other driver’s insurer.
  • No claim is made on your insurance, and you don’t pay an excess.
Where can I find motoring news and safety advice?
  • Visit the On Road Assist website for regular updates on road safety and driving tips.
  • Check government and motoring authority websites for legal updates.
  • Follow us on social media for accident prevention and driving advice.
What if the other driver flees the accident scene?
  • Try to note down the vehicle’s registration number, make, model, and colour.
  • Look for CCTV cameras or witnesses in the area.
  • Report the incident to the police immediately.
  • Contact On Road Assist for help with uninsured driver claims.
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